Privacy Policy
Last Updated: February 2, 2026 | Effective Date: January 4, 2026
1. Introduction
SellerGlow ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
Summary: We collect only what we need to provide the Service. We never sell your data. You can delete your account and data at any time.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name (optional), password (securely hashed)
- Product Data: Product listings, titles, descriptions, tags, images you upload
- Payment Information: Processed securely by Stripe (we do not store credit card numbers)
2.2 Information from Connected Platforms
When you connect your accounts (Shopify, Etsy, Amazon, etc.), we access:
- Product listings and metadata
- Store information (name, domain)
- OAuth access tokens (stored encrypted)
We use this data only to provide the optimization features you request. We do not share your platform data with third parties.
2.3 Information We Collect Automatically
- Usage Analytics: Pages viewed, features used, job history
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies (required), analytics cookies (optional)
3. How We Use Your Information
- Provide the Service: Generate AI suggestions, store your products, process optimizations
- Improve the Service: Analyze usage patterns, fix bugs, develop new features
- Communicate: Send service updates, respond to support requests
- Security: Protect against fraud and unauthorized access
4. How We Protect Your Information
- All data is encrypted in transit (HTTPS) and at rest (AES-256)
- Access tokens for connected platforms are stored encrypted
- We use AWS with enterprise-grade security
- Regular security audits and monitoring
- Employees access data only as needed to provide support
5. Data Sharing
We do NOT sell your personal information. We share data only with:
- Service Providers: AWS (hosting), Stripe (payments), analytics tools
- Connected Platforms: When you authorize publishing to Shopify, Etsy, etc.
- Legal Requirements: If required by law or legal process
6. Your Rights
- Access: Request a copy of your data
- Correction: Update or correct your information
- Deletion: Delete your account and all associated data
- Export: Download your data in a portable format
- Disconnect: Revoke access to any connected platform
To exercise these rights, contact us at privacy@sellerglow.com.
7. Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: Data deleted within 30 days of account deletion
- Backups: Removed from backups within 90 days
8. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. International Data Transfers
Your data may be processed in the United States. By using the Service, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
11. Contact Us
For privacy-related questions or requests: